Retain Pro Support Overview

 

Frequently Asked Questions
Web based full documentation
Manage Your License

RetainPro has been released in many upgraded versions over many years. Those version numbers are (from oldest) : 2, 3, 3.1, 4, 5, 6, 6.1, 2005, 2007, 9 and 10.  Only current release software is supported…no detailed technical support is available for any version but Retain Pro 10. Installation assistance and reinstallation files are available for RetainPro 2007.

To receive technical assistance please:

  • Look for a answer/solution in the documentation
  • Review our Frequently Asked Questions web page : FAQs
    Then….
  • Send your questions to support@retainpro.com. Do not call
  • You MUST include your “RP” number and company name so we can verify you as a licensed user
  • Include a detailed description of your question with screen captures as necessary. Please do not assume that we’ve seen what you are describing before….Retain Pro is very well tested.
  • If you question a calculation result please identify the specific calculated value and please (1) Send your Retain Pro data file and identify which calculation  you are referring to and (2) provide a hand calculation or equivalent showing what you believe the result should be. Sending printouts with item circled, your own spreadsheet calculation or output from another software program is not acceptable.
  • Please realize that at this time technical assistance is provided at no charge and will be provided as soon as possible

 

 

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