Navigation:  RetainPro > Installation, Activation & Licensing > Troubleshooting >

My "Indefinite" Activation seems to go away on occasion

Previous pageReturn to chapter overviewNext page


When I activated, I chose the "Indefinite" option.  So why do I have to reactivate on occasion when I launch RetainPro?


If there happens to be an abnormal exit from RetainPro, the program is set up to fail-safe and return the activation to the Internet Activation server.  This helps to prevent  situation where activations get tied up in "limbo" and are inaccessible to users.


If you have chosen the "Indefinite" activation option, and if you are presented with an activation dialog when you launch the program, simply activate the software and continue using the program.