RetainPro FAQs

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• Intro to Frequently Asked Questions
• RetainPro
  • Installation, Activation & Licensing
    • How It Works
      • Glossary of Installation, Activation & Licensing Terms
      • Downloading the Installer
      • Installation Limits
      • Install for Many Users
      • Activation Limits
      • Internet Activation System
      • Manual Activation
      • Sharing One or More Internet Activated Seats Among Multiple Computers
      • Use of the Product Control Code (PCC)
      • Finding my Product Control Code (PCC)
      • Connecting to the Internet Activation Server
    • Making Changes
      • Changing the Activation Type
      • Moving the Activation to a Different Computer
      • Moving RetainPro to a Different Computer
      • Changing Licensee Name
    • Troubleshooting
      • My Indefinite Activation seems to go away on occasion
      • Can't Run RetainPro from Another Computer
      • Server Can't be Reached
      • Hard Drive Crashes and Other Nasty Occurences
      • What Version an I Using?
      • Difficulty with Installation
  • Getting Updates
    • Web Updates
  • Maintenance & Support Plan
    • Maintenance & Support Plan Description
    • Keeping my MSP Current
    • Allowing my MSP to Lapse
    • Renewing my MSP
  • General Operation
    • Changing Default Values
    • Supported Building Codes and Design Standards
    • Requirements for Internet Connection
    • Issues with Printed Reports
    • Translating RP5 Project Files to RPX Format
    • Importing a Wall Calculation from one Project File to Another
    • Display Issues
    • Printing Issues
    • Mapped Network Drives
  • Calculation Modules
    • General
      • Zero Values for Soil Pressure
      • Horizontal Reinforcing
      • Passive Pressure to Neglect
    • Cantilevered Retaining Wall
      • Effects of Sloping Backfill
      • Zero Values on Stem Tab
      • Calculation of Factored Soil Pressures
    • Restrained Retaining Wall
      • Calculation of Top and Bottom Lateral Reactions
      • Calculation of Soil Pressures
    • Segmental Retaining Walls
      • Factors of Safety in Geogrid Design

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