Technical Support

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Technical Support

If you need technical support, go to or click Help > Create Tech Support EMAIL.


You will find an email form for technical support, fax number, and voice contact information.


Be sure to include your name, company, phone number, registration number (KW-xxxxxxx), Project File and a brief description of the problem you are experiencing.


If you question a computational result you must include your hand-calc showing your alleged discrepancy.


Before contacting us, please look for your question on the Frequently Asked Technical Questions area on our web site Support page. Your question may already be answered there.


Providing technical support or reviewing your design input SHALL NOT be construed as providing engineering advice – the Engineer-of-Record is responsible for the final design. Our role is only to explain the calculation procedures of RetainPro.