Maintenance & Support Plan  

Our Maintenance and Support Plan (MSP) ensures that you will always have the latest version of your the software. You will receive every new release, version, feature, enhancement and improvement for your licensed software, ensuring you're always using the most current technology.

This provides a budget-conscious way to ensure you're always using the most current technology. This is the easiest and most economical way for you and your company to keep your software investment current with all of the enhancements we are creating on a continual basis.

When you purchase a new RetainPro 10 software license (or upgrade from a prior version) you receive one year of MSP. Thereafter it can be renewed for several term lengths (usually 12 months).

Why is a Maintenance & Support Plan a good value ?

Maintenance is "insurance" to be sure that you have the up-to-the-minute software. The Maintenance & Support Plan includes:

  • Access to all minor and major updates for your product free of charge.
  • Web update can easily download up-to-the-minute updates. Updates are released on a regular basis, or immediately when the need arises.
  • Access to technical email or fax support from our software development team of structural engineers. Send all inquiries to support@retainpro.com or fax to 949-721-4098. Always include your "KW" registration number.
  • Whenever an issue requires telephone support we will give you a call after your initial question is submitted.
  • When a problem is too difficult to describe or totally unknown we will use a GoToMeeting session so that we can solve the issue with you directly on your computer.

How can we renew our plan?

Please click this link and proceed to the bottom of the page under "Existing Users".

What is the MSP term?

The initial term after a new or upgrade from a version prior to RetainPro 10 is 12 months. When renewing you have the option of renewal for several "terms" (usually 12 months) starting at the expiration month of your current plan.

Will the software stop working after the subscription plan expires?

No! Your software will continue to operate normally. Access to updates and technical support ends. You can still easily reinstall -or- update your installed software to the software version you were last entitled to use as of your MSP expiration.

What happens when I renew my MSP subscription?

When you renew your MSP subscription, you will receive a new Product Control Code (PCC) containing a new Maintenance & Support Plan expiration date. Entering the PCC into your software will allow you to use the latest software enhancements for the rest of the MSP term.

The renewal process is entirely automated through our web site. There is even a link in your software's main menu to access your specific renewal order web page.

Do I have to wait until the expiration date before I can renew?

No. You may renew your Maintenance and Support Plan subscription at any time during the 6 months prior to the current expiration date.

What if I want to renew my subscription after it has expired?

If you let your Maintenance & Support Plan expire you can renew it within the month following expiration with no upgrade costs. If more than one month has passed you will need to upgrade your older release software to the current release at a low per-month upgrade price. The total cost will be the upgrade cost plus MSP renewal cost.

Our automated web based renewal system can be used to both renew Maintenance & Support Plan and order an upgrade (if needed). CLICK HERE. Immediately after renewal you will receive via email a new Product Control Code which will reactivate the plan and allow you to receive the latest version.

What if I do not renew my subscription?

Your software continues to operate with no changes! You no longer receive enhancements or technical support. However we will still assist with installation of the last software version you were eligible for when your plan was active (not expired) for 12 months following expiration.

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