Subscriptions

What do subscriptions include?

Our subscription plans include:

  • The ability to use the program while the subscription is active.
  • Access to all minor and major upgrades for your product.
  • Web update to easily download up-to-the-minute updates. Updates are released on a regular basis, or immediately when the need arises.
  • Access to technical email or fax support from our software development team of structural engineers. Send all inquiries to support@retainpro.com or fax to 949-645-3881. Always include your "KW" registration number.
  • When a problem is too difficult to describe or totally unknown we will request a GoToMeeting session so that we can diagnose the issue with you directly on your computer.

Do subscription-based products require a MSP?

No, ALL support and upgrades are included in your subscription. Subscriptions are simple and include everything you need for one low price. No MSP is required for subscription-based products.

Renewing your Subscription

What happens if I do not renew my Subscription?

When your subscription expires, your use of the software ends. Subscriptions provide a fixed-cost, dependable, easy-to-budget solution. They're an all-inclusive investment that provides the most up-to-date tools at our best possible price.

How do subscription renewals work?

Monthly subscriptions automatically renew unless you cancel them. For annual subscriptions, you will automatically be notified via email in the weeks prior to your subscription's expiration date. For this reason, it's critical that we always have your best email address.

How do I renew on a weekend / holiday / when your office is closed?

You can renew via our website 24x7x365. You will automatically receive login information, PCC codes (as needed) and a receipt for any renewal you process via our website. If you are experiencing any difficulty with the online renewal, our staff will be more than happy to help you during normal business hours.

How can we renew our plan?

Please click here and enter your License Number and Password to access your subscription renewal page.

Do I have to wait until the expiration date before I can renew my subscription?

No. You may renew your subscription at any time during the 6 months prior to the current expiration date.

What if I want to renew my annual subscription before it has expired?

Simply login to your renewal page and renew. All of our reminder emails contain a link that will take you there with 1 click.

What if I want to renew my monthly subscription after it has expired?

If you let your subscription expire, you will be required to purchase another 3 month initial subscription. After the initial 3 month term, your subscription will automatically go month-to-month, as it did during your previous subscription.

Our automated web based renewal system can be used to both renew subscriptions, add/reduce seats and more. CLICK HERE to renew. Immediately after renewal you will receive via email a new Product Control Code which will reactivate the plan and allow you to receive the latest updated version.

What if I do not renew my subscription?

Your ability to use the software ends when your subscription expires.

Subscription Notifications

How will I be notified of my subscription's upcoming expiration?

The software will notify you well ahead of your subscription's expiration, giving you plenty of time to renew.

Will I receive any other notifications?

Yes! Our systems automatically email to remind you in the weeks and days prior to subscription expiration. All of these reminder emails provide a convenient link directly to your license renewal web page.

Will I receive reminders AFTER my subscription expires?

Yes! While we will not nag you incessantly, our systems are designed to make a reasonable attempt to determine if you wish to renew. You will receive 2 or 3 additional email notifications at reasonable intervals in the weeks and months after your subscription expires. All of these reminder emails provide a convenient link directly to your license renewal web page. These reminder emails also contain an unsubscribe link in case you'd prefer to stop being reminded. You can also email support@retainpro.com to request that that we not send you subscription expiration notifications.

I receive a LOT of email and sometimes miss notices like this. Is there any other way I will be notified of a subscription expiration?

Yes! The RetainPro program will remind you in the weeks prior to subscription expiration.