RetainPro Support Overview

 

Frequently Asked Questions
Web based full documentation
Manage Your License

RetainPro has been released in many upgraded versions over many years. Those version numbers are (from oldest) : 2, 3, 3.1, 4, 5, 6, 6.1, 2005, 2007, 9 and 10.  Only current release software is supported… no detailed technical support is available for any version but the current RetainPro major build.

To receive technical assistance please:

  • Look for an answer/solution in the documentation
  • Review our Frequently Asked Questions web page : FAQs
    Then….
  • Send your questions to support@retainpro.com. Do not call.
  • You MUST include your “RP” number and company name so we can verify you as a licensed user
  • Include a detailed description of your question with screen captures as necessary. Please do not assume that we’ve seen what you are describing before….RetainPro is very well tested.
  • If you question a calculation result please identify the specific calculated value and please (1) Send your RetainPro data file and identify which calculation  you are referring to and (2) provide a hand calculation or equivalent showing what you believe the result should be. Sending printouts with item circled, your own spreadsheet calculation or output from another software program is not acceptable.